Frequently Asked Questions
Everything you need to know about shopping with BURU
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
What is your return policy?
We accept returns on unworn, unwashed items with tags still attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know which size to order?
Each product page features a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Do you offer international shipping?
Yes, BURU ships worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installments through Afterpay and Klarna.
How should I care for my BURU garments?
To ensure longevity, we recommend following the care label instructions on each garment. Most of our high-quality fabrics thrive with cold water washes and hang drying.